Mama San Rewards: Terms & Conditions
Rev.241022
Eligibility & Usage:
The VIP membership card is exclusive to the individual whose name is registered with the card. It is strictly non-transferable and must be presented during each transaction.
Cardholders must present their membership card before payment to enjoy benefits.
The card can only be used by the cardholder. Any fraudulent use, including sharing the card, may result in its cancellation.
Discounts & Promotions:
Cardholders are entitled to a 10% discount on food and beverages each time they dine at Mama San.
The discount applies to regular-priced items only and cannot be combined with other ongoing promotions, special offers, vouchers, or discounts.
Only one VIP card can be used per transaction under one bill, and it cannot be combined with other members’ cards for the same bill.
Event Privileges:
VIP members entitled to priority reservation at Mama San events, subject to availability. Please provide advance notice when booking.
Validity & Expiry:
The membership card is valid for one year from the date of issue unless stated otherwise.
Any unused benefits, including discounts, cannot be transferred or extended beyond the card’s expiry date.
Lost or Stolen Cards:
In the event of a lost or stolen VIP card, please contact us immediately. Mama San reserves the right to replace the card at its discretion.
Payment Terms:
The cardholder must settle the final bill directly with Mama San. Third-party payment or splitting the bill to utilize multiple cards is not permitted.
Discounts do not apply to service charges and taxes.
Cancellation & Termination:
Mama San reserves the right to terminate a membership without notice if there is any breach of the terms and conditions or misuse of the card.
Memberships can also be canceled at the cardholder’s request by contacting our representative by email.
Modifications:
Mama San reserves the right to amend the terms and conditions of the membership program, including the discount structure and benefits, without prior notice.
Any updates will be communicated via email or published on our official website